Before preparing a quotation, we need some basic project information, including:

Application purpose
Robot brand and model (if applicable)
Required working range
Load capacity
Travel distance
Delivery location
Power supply requirements
Any special requirements

This information helps us provide the correct solution and accurate quotation.

The typical process is:

Customer provides project requirements
MICCLAN provides technical proposal and quotation
Customer confirms specifications and commercial terms
Purchase order is issued
Engineering design and production start
Factory testing and inspection
Shipment and delivery
Installation support and after-sales service

Yes. All of our robot tracks and gantry systems are customized according to customer requirements.

We can modify:

Structure dimensions
Travel length
Load capacity
Motor and gearbox selection
Control system
Mounting interface
Safety solutions

The lead time depends on the project complexity and customization requirements.

Normally: around 4–6 weeks

The exact delivery time will be confirmed after reviewing the final technical specifications.

Our standard payment terms are:

Deposit payment to start engineering and production
Balance payment before shipment

Specific payment terms can be discussed according to project requirements and customer conditions.

The equipment is professionally packed for international transportation.

Depending on the size and project requirements, we provide:

Wooden cases
Steel frames
Separated modules for easy transportation

We can arrange shipment by sea, air, or other transportation methods.

Yes. We can support customers with international shipping arrangements, including:

EXW
FOB
CIF
DDP (depending on destination)

Shipping solutions can be discussed based on the customer's preferred delivery method.

We provide complete installation documentation, drawings, manuals, and remote technical support.

For complex projects, our engineers can also provide on-site installation and commissioning service upon request.

Yes. After order confirmation, we provide engineering drawings and technical documents for customer review and approval before manufacturing.

We provide long-term technical support including:

Installation guidance
Operation support
Troubleshooting assistance
Spare parts supply
Technical consultation

Our goal is to ensure reliable operation throughout the equipment lifetime.

Yes. Customers are welcome to visit our factory for product inspection, technical discussion, and project communication.

For overseas customers who cannot visit, we can provide:

Factory videos
Product photos
Online meetings
Production updates

Before shipment, every system is inspected and tested according to the approved technical specifications.

We check:

Mechanical assembly
Motion performance
Electrical system
Safety functions
Overall operation

Inspection reports and testing videos can be provided when required.